Regardless of the metallurgic procedure you are interested, doing your homework is essential before choosing a metal heat treating facility so as to get the right company to perform the best task and offer a high level of customer service. Here are some factors you need to consider to help you in the process before you accept the services of a metallurgist.
The first step to take is to identify if the company specializes in treating the type of metal that you want to be treated. Although various metal go through the same type of processes, the manner in which it is done depends on the materials being processed. For example, the stainless steel treating process and the carbon steel treating process, significantly differ. Carbon steel treating involves a process done in the presence of air, while stainless steel is done in a controlled, atmosphere with no oxygen that special furnaces produce. Be sure that a company specializes in treating the metal you need before accepting the service.
The time taken by a company to finish order will be determined by several issues; especially, the equipment in use, proficiency in production and the percentage of job satisfactorily done on the first attempt (first yield rate). The turnaround time for a job will also be determined on the size of the company and the type of work done, however, how fast the turnaround time depends on the above factors. Hence there is a need to look check the equipment used and the expertise of the staff and ensure that they will lead to your order being completed in time.
Supply chain management is one of the factors should also consider. It can also reduce the time to finish an order by expediting the ordering and delivery process. Supply chain management is essential in a company as it enables it to buy the crucial components, perform the task and deliver the finished product to the customer.
Another thing is location, where the heat treating vendor is situated is important for logistics as well as cost of transport of shipping ease of access for induction service etc. When searching for a service provider who you will trust to heat-treat your material and parts, a company that is a location that is easy to access is the best want to go for because you will have good experience with their partnership.
Also, it is always a good idea to check the background of the company and ask for word of mouth recommendations, they are essential testaments to the quality and reputation of company. Go through online reviews from past clients and request for a few references of their work. Doing this will give you a much better idea of what you are to expect regarding service quality.